Quotes Archive - R&W Heating & Energy Solutions | CT HVAC Service & Maintenance

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860-848-9993

860-848-9993

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Google Rating

4.3

Based on 95 reviews

R & W Heating Energy Solutions LLC

4.3

James Beyer

13:29 24 Nov 24

Top notch!

Doreen Savaria

18:30 22 Oct 24

wonderful business wonderful customer service they always surpass my expectations

Thecla A

14:22 02 Sep 24

Rick installed and maintained our furnace over 30 years ago, a decade before starting this business. More recently his workers have replaced our furnace and, just days ago, our oil tank. The workers manage tight situations and are always very courteous and respectful. You can count on Rick for sound advice. Best of all, their work is always praised by our town's inspector.

Elizabeth Flanigan

21:06 21 Jun 24

Our AC died in the middle of a brutal heat wave, and initially we scheduled an appointment for service for about a week out, and they put us on the cancellation list in case anything came up sooner. Within hours I had a call back letting me know that a technician was available in our area. He came out and fixed the issue in under an hour! The receptionist was so friendly and helpful, and the technician was knowledgeable and efficient. We will definitely be using this company again for regular service and maintenance.

Bobby Reck

13:25 29 May 24

Erik Owren

10:44 14 May 24

We have been using R & W for a number of years. They are very reliable and clean, I would highly recommend them for any heating and cooling work.

KAT Healey

21:35 03 May 24

Excellent customer service, installation, information and service. I highly recommend R&W Heating Energy Solutions!

Susana Burgess

20:32 03 May 24

Honest and efficient!After dealing with another company, who had been at my property 4 times to fix my furnace and it would keep tripping, I called R&W and they came quickly, charged HALF the hourly rate of the other company and FIXED the furnace in 20 minutes!

Nathan Boutin

20:14 29 Apr 24

They charge way too much and may suggest unnecessary repairs.I paid well over $200 for them to come out and look at my furnace. For this, I would expect the technician to be testing everything and find out where the issue is. However, they took less than 15 minutes to diagnose the "issue" of a bad pressure switch and inducer assembly, which was my layman initial observation. This was not the problem.My actual issue ended up being with the control board. Instead of spending the time to figure out what the problem was, it was easier for them to suggest replacing what seemed to be broken upon first glance and go from there. Specifically, the pressure switch ended up being completely fine and did not need to be replaced. The inducer was a bit loud, but it was not the source of the problem.The quote for parts and labor was outrageously expensive. When I called to question the pricing, I was told they made a mistake and overcharged me by a hundred dollars. What if I didn't say anything? They were even trying to upsell me on stuff I really didn't need. I was rather skeptical and decided to shop elsewhere.I called a different company. It was about half the price to do the same job with the same parts. They were out in two days and replaced the inducer + switch. When the replacements didn't fix the issue, they found the actual problem (control board) and fixed it in the same day. All of this for less than the original quote from R&W.After seeing a fantastic technician from a different company go through the process of tediously checking every wire of the control board to correctly discern the problem, I cannot in good faith say that R&W will provide you with quality service.I am glad that I called a different company. I cannot imagine the price I would have paid for them to replace a control board, if they even figured out that problem at all.

Wayne Neely

18:18 23 Mar 24

R & W Heating recently replaced our old 24 year old propane furnace and all associated piping, pumps, and controls with a new Viessmann high efficiency floor standing gas boiler. From start to finish every aspect of the work was professional, courteous, well designed, and done with great skill and attention to detail. The new heating system looks great and the performance is much better and more efficient (95 percent) than the old one. Everyone at R&W Heating was a pleasure to speak to and work with on the project. They explained everything and answered all of our questions. We are very satisfied with our new heating system! If your looking for the best at a fair price you just found them!

Barbara Balducci

02:36 02 Mar 24

Several of our neighbors in our Colchester community have used R&W Heating Energy Solutions for different needs in their homes. They indicated to me that if I needed any kind of service that R&W provided to hire them because they were a “top-notch“ company to do business with.When my brother indicated to me that he needed his hot air and AC ducts cleaned, I recommended R&W Heating. He hired them and said they were efficient, neat and responsive to questions about the process. He also said the service fee was fair and competitive.I’m glad I made the recommendation.Donald Balducci

Kristen Pressel

16:02 27 Jan 24

Professional, outstanding, honest, and reliable are just a few words to describe my experience with this company. Furnace would not run, had no heat and with two small children it made for a bad situation. Not being a customer, they sent out a tech within 2 hours. Ray met me at my front door with a smile on his face and immediately made me feel calmer about the situation. An hour and a half later, he was leaving and my furnace was back up and running in better condition than before. The price was fair and reasonable. They have my business from here on out, I couldn't have asked for a better experience for an emergency situation. Big kudos to the tech, Ray, he was a breath of fresh air and we hope to see him for our yearly maintenance cleanings.

Roberta Kolodnicki

16:49 20 Jan 24

Saturday 7 a.m. and 12 degrees with wind chill. Furnace not working! Dakota was at our door within 90 minutes of our emergency call. Fixed before 10 a.m. We give TEN STARS.

Sarah T.

20:48 21 Dec 23

If I could give a zero I would. Came out and said my furnace was beyond repair. Yes it's old, yes it's been 2 years since they serviced it. They didn't even bother to see what was wrong because it's old and hadn't been serviced in a long time(2 years and they were the ones who serviced it last). Charged me $160 to lie to me. The guy who came out said something different than the office person I just talked to. It took Riley 's 15 minutes and one part to get the furnace going. Shame on R&W for the misinformation. Mind you when I first called them I told them the furnace was old... so why not just tell me then they wouldn't work in it?

chris los

20:55 16 Nov 23

Jim Savalle

19:45 08 Sep 23

Awesome Family Run Company. Great Service. We have had Heat & Air Conditioning installed in our home. Very pleased with the attitude and professional installs. Their free to answer questions and give direction.Very reasonably priced.

Ellen Graber Donohue

11:45 07 Aug 23

Knowledgeable, timely, professional. Easy to work with.

Vanessa Nunez

18:17 26 Apr 23

I love to do my research before doing anything, especially when it comes to projects around the house. This company offered me the best deal around! From the owners to the office staff and techs that came to my home, they were very professional, knowledgeable and punctual. They really guided me through every step that needed to be completed. With that said, I recommend them and currently so happy with my system! Thank you again! 🙂

Charley Sherbanee

13:04 06 Apr 23

R&W is wonderful to work with. From the call to Brandy in their office to scheduling a total furnace replacement which was not what i would have liked to do, they made the process seamless.The two installers that came were consummate professionals, they answered all my questions and thoroughly covered all features of my new furnace. Kuddos to such a great team at R&W. Highly recommend for all your home heating needs.

Bill Jones

02:42 03 Feb 23

Little late on this review, but early enough for those planning on their ac split unit installs for our next summer. One, punctual, two, cost in the budget, and three service. Showed up for estimate. Price was where I expected for a 15k handler and one indoor unit, and three, on time, flawless install. Electrician is separate arrangement, but their recommendation, was spot on. Install was 2021. And if I call Rw , they would be here first since they installed. SE CT, these are your people. Give them a chance, you won't be disappointed.

Kevin Donohue

21:38 27 Jan 23

Adrian Bialobrodec

20:22 04 Jan 23

Seems like they try to upcharge as best they can each time they come out to service your furnace. Keep in mind this part of it was manageable but the last service call they charged me almost 600 bucks for a cleaning... understandably I did make a blunder by not being there the first time so they "had" to come back to do the cleaning which I don't understand because I didn't have any outstanding balances with them and I was a loyal customer to them and when I tried to catch a small break on the price so I didn't pay 600 for a cleaning they acted like it wasn't negotiable... everything is negotiable and they didn't try to see my perspective mind you... I live 3 miles from the store so it's not like they went out of their way exponentially!

Brandon Patel

20:33 30 Dec 22

I should have read the reviews from this company before hiring them. They overcharged for a replacement part I needed by over $300 (the part costs $129 online, they charged me $475). I will never use this service again, and neither should anyone.

Montville Commissioners

19:52 20 Dec 22

From the office to the people who where apart of putting in our 20 new HVAC units at MHA, we thank you. Everyone was so polite and courteous.

Bonnie Tetro

17:36 21 Nov 22

R&W technicians just finished the yearly maintenance on my furnace. They answered a few questions I had concerning my heating system. They are professional and knowledgeable. The final price was reasonable. I will call them the next time I need anything for my heating system. - Bonnie T.

Lois Palmer-Alderson

18:57 17 Oct 22

I have used R&W Heating for years and have been more than satisfied each time they come out. I use them for regular maintenance for both my furnace and A/C as well as dryer vent cleaning. I will never forget 2019 when my furnace stopped working on a cold Christmas Eve. No matter, R&W came out over the holiday and installed a new furnace for me. Their staff, mechanics and apprentices are always professional thoughtful and respectful. I have also had them install new thermostats and a humidifier. When my hot water heater blew, I wanted a heat pump replacement. R&W worked hand in hand with my electrician to install it. In short, they are a fantastic company to do business with in all capacities. I recommend them highly!

Daniel Civco

11:43 06 Oct 22

The two guys who cleaned my dryer vent were courteous, professional, and very thorough.

Jason Dickey

20:09 20 Sep 22

ANNA MANZI

22:12 12 Sep 22

Never showed up while I waited. 6 hours

James Perkins

15:34 27 Jun 22

A few weeks ago I noticed that Condensate Water was leaking onto the basement floor from my Air Handler. I investigated and determined that the vertical drain pan had corroded and was leaking. Called R&W to get a quote and gave them all the info, Model Numbers/Part Numbers etc. They said they would have to schedule an inspection for $228. We scheduled the appointment for fist available time (2 weeks), they arrived on time, spent 10 minutes to tell me what I already knew. They took down the model number(which I already gave them) and charged me $228. One week later I received the quote. $700 for a new drain pan and $250 per hour with an estimated 3 hour to install. I told them $700 was excessive as I could buy OEM for $262 with tax and shipping. They said $700 was their price. I told them I bought the $262 drain pan and if they would quote installing it. They declined. They are overpriced, and appears to make excessive markup on their material.

Mick Mastalerz

09:57 25 May 22

R and W Heating does not disappoint! During the past heating season, my furnace went off like a gunshot, filled the house with black smoke, and definitely required an experienced technician to get it up and running again. No worries, R and W sent one of the most senior techs, Greg, and an apprentice to deal with the issue. From the moment they arrived until the moment they left, and for all In between I knew I was being taken very good care of. They identified the problem quickly, stayed on task diligently, and fixed my issue like magic, I had heat again! Beyond the service, the personnel were friendly, knowledgeable, and satisfaction oriented. All was explained in easy to understand terms, and the end result continues to be superior operating of my heating system. I could not have been happier with service from R and W, so happy I chose to use them, and will continue to do so for regular maintaining and not just service! Thank you R and W, one of my most favorite family businesses!

Antonio Grillo

14:07 10 May 22

I cannot say enough good things about R&W Heating. We’ve been using them for the last 2 years for annual checks on our boiler. Just recently, our boiler, which was the original built in this house, at over 30 years old, started to give us trouble and began leaking. Rather than just putting a bandaid and fixing something that would most likely be needing a full replacement anyway, we decided to install a new system altogether. The staff at R&W were extremely helpful throughout the entire process. From Ashlee in the office assisting with paperwork and quotes and Rick coming over and spending time to talk to us about the process, our options, and explaining the way the system actually works, to Greg and the other techs that came and did the install in the amount of time promised, we couldn’t be happier. Techs were on time, phone calls and emails always returned quickly. The boiler runs way quieter than our old one, is more efficient and we couldn’t be happier with this whole process. We will continue to use this company for our annual check up and any repairs and would recommend R&W Heating to anyone.

Trevor Oubre

16:02 02 May 22

They were 7-9 thousand dollars more expensive than the 20 other companies that came give us quotes for the exact same system from other elite dealers. Would highly recommend going with someone else.

Jean Ann Scaduto

15:58 27 Apr 22

Very pleased with the service last year and again this year. From the owner, office staff and the tech crew. I highly recommend R&W Heating Energy Solutions LLC.

Jamie Lavigne

19:27 13 Apr 22

I cannot even begin to tell you how wonderful R&W is. My husband and I decided this was the year we wanted to get rid of our huge, loud window AC and switch to a ductless A/C system. R&W from the first phone call was wonderful, informative and responsive. We had reached out to other companies but just didn't feel great about them (or couldn't even get a call back.) with R&W I got to speak with people in the office, and the techs that came to install and everyone was great and knowledgeable. We initially were only planning on putting units in part of the house, but after going over everything decided to do our entire house. We are so happy with the install and how well the system works. I highly recommend R&W - they are a great group of people.

Chris Smith

19:09 28 Feb 22

Annual cleaning of oil burner furnace. Excellent. On time, clean, quick, and well trained. Highly recommend. Used for several years now, always great.

Jeff Mauri

23:14 08 Feb 22

Called because I wasn't getting heat in one zone. Guy came out, diagnosed it in about 2 minutes. Couple days later, same problem.Second guy came out, he wasn't sure, said it might be the circulator. Told me that the first guy's training, "was 90% air conditioning."Stopped payment on the check and called first thing on Monday morning. No response. I called back a week later, then got a call back. Owner said he called the next day but my voicemailbox was full (it wasn't).Once I spoke with the owner, I claimed the problem was misdiagnosed, he said it wasn't and that the technician followed the proper protocol for what was wrong, yet I still had the same zone with no heat. My issue was that the technician was so sure about the problem, nothing like, "we can try and do this," or, "this may be the problem." They wound up replacing the expansion tank. The 2nd technician said that line didn't even go into the expansion tank.After what was basically a shouting match, he threatened to take me to small claims court. Careful with these guys if you use them, I wouldn't.

Eric Ploof

23:26 02 Feb 22

Daniel Hammett

18:29 27 Jan 22

My wife and I moved to Salem almost 3 years ago and have been using R&W since then. We have our system regularly serviced by the technicians and have made emergency calls. R&W responded and took care of the problems, everyone I have spoken to, office staff and technicians have been excellent, courteous and professional.

Ian Dunn

22:47 14 Jan 22

Called the office with a no heat emergency on a very cold week. Technicians showed up in under 4hrs from my call to completely repair and service my oil boiler system from top to bottom. I work in the trades and I was throughly impressed with the quality of their work and pricing. My heat is better than ever.

Lisa Faber

20:13 14 Jan 22

I purchased a Viessmann heating system costing me approx. $12,000.00 two years ago. So far the motherboard had to be replaced twice , the fan in the can stopped working and it was not humming …it just stopped running altogether and now the circulator is humming so loud it radiates throughout my home and keeps me up at night. I calmly discussed my concerns, on how I felt this all should be covered with Rick the owner, and his voice escalated and he began screaming at me. My son overheard the conversation on speaker. I’ve owned a business since 1980. Customers are always right. You treat everyone with respect and they become your family. I’m not sure what to do because I cannot afford nor do I want to keep repairing this brand new system. What’s next ….? And I do not owe money.. A reputable honest owner of a business, should stand by their product if the parts are faulty. It may be a bit of a loss but it is so worth it in the long run. A satisfied customer that will refer your services to the community is what it’s all about. The opportunity was given to me with having to pay for brand new components and pay for labor. I’m not understanding the fairness here. I really don’t feel anyone feels my frustration at all. I’m a self employed single mother that purchased a brand new heating system that continuously has problems.

Matt Mulholland

17:39 05 Dec 21

larry fitzsimmons

22:20 06 Nov 21

The Best

Wendy Parker

19:03 21 Jul 21

They came out Saturday 7/17 to assess our situation and fixed it today, 7/21/21. Highly recommended!

Jesslance Photo

18:21 29 Jun 21

Highly Recommend! We were having an issue with our AC and after calling they were able to squeeze us in on a very hot stretch of days to come take a look. The problem was fixed fast and we look forward to working with R&W again!

mike ninteau

11:05 28 Jun 21

I called to ask a question they where very helpful.

georgep1971

05:03 26 Jun 21

Great service.

Rolf G Hammon

23:44 19 May 21

I researched companies in the area who where Mitsubishi or Fujitsu Dealers and found R&W the best choice. From estimating to installation of two heat pumps with ductwork and all, this is the best I have experienced having been in the refrigeration business myself for over 40 years. The mechanics are super and very knowledgeable about everything they did. I would recommend them highly .

Chad Raasumaa

19:13 30 Apr 21

We had a water heater installed to our existing boiler and from the estimate all the way through install Rick and Kyle went above what I had expected. They were professional and made sure to answer all the questions I had. Very knowledgeable about the system and how to optimize what I currently had to address the lack of hot water I was experiencing. Kyle went as far as labeling what each valve/line did and how to switch the system from boiler fed to the cold water feed. Highly recommended using R&W Heating. Great local family owned business. 👍🏻

DONALD LUST

19:39 21 Apr 21

They are very professional and nice people, they are not cheap but you will get definitely get your mini split fixed if you are having a problem with it....well worth it

Mary Dolan Hinton

13:24 30 Mar 21

We would HIGHLY recommend R&W Heating. A former building inspector recommended the company to us to get our boiler replaced with a high efficiency model. Rick gave us a lot of information with price options, the office staff was really organized and responsive, and it was super easy to set up a Smart-E Loan through Core Plus to finance the boiler. We will definitely reach out to them for our future heating needs!

Brian Condon

19:38 10 Mar 21

They did a great job!

lindsayc2418

21:06 12 Feb 21

Kenny Welcome

18:54 11 Feb 21

Laurel Porter

17:27 09 Feb 21

Kimberly Armstrong

16:05 29 Jan 21

Kimberly Goodson

23:19 21 Jan 21

This is a family owned very professional and knowledgeable business that I would highly recommend!

Lesley Braren

13:50 06 Jan 21

The best service I have ever had for the heating system. In the last year they installed a new oil furnace/boiler and oil tank and had been doing yearly maintenance on the old system. Always friendly, courteous and knowledgeable.

susan morris

18:37 26 Oct 20

Very professional.hometown feeling friendly quality service

James Harmon

15:26 30 Sep 20

This was an annual cleaning service. The techs arrived with masks, were very polite, and they maintained cleanliness throughout the cleaning process, and they were on time, which is always a plus.

Scott Owens

19:18 29 Sep 20

They provided a very long service window 10-2, which required me to take a day off of work, however the technician arrived at the very beginning of the window. The service was excellent, tech was knowledgeable, friendly, and answered all of my concerns. Not only have I found a new service company, but I feel like I gained a friend. Highly recommended.

Giles Norton

13:40 25 Sep 20

This is everything you hope a local family owned business will be. They were responsive, knowledgeable, professional, and friendly. We had a problem with one of our minisplit units and they diagnosed it quickly and sorted out the issue. We will definitely be using them for all of our a/c needs going forward.

Robert Donlin

16:05 14 Sep 20

R & W Heating is a company that has great pride in their quality of work and service. They want their customers to be satisfied with their workmanship. Their office staff is very friendly and professional.

kamini Harjani

13:22 08 Jul 20

Worse Company ever RICK the owner very rude , not professional they said a diffrent Price before coming over than they charge you $25.00 fee and 3.5% credit card fees. NO THEY DONT EVER TELL you Anything UPFRONT THESE GUYS ARE RIPPOFF RUN RUN RUN they just want to collect money and not even do the job wanted to charge me $7000 to replace my unit which i got done by someone else for 200$ refil my unit with R_22. WHich they wanted to charge me $100 per pound for 6 pounds RIP OFF RUN

Bill Johnson

13:58 25 May 20

I had my Fujitsu heating/cooling units serviced last week. The technician, Jeff, showed up on time. He was friendly, courteous and thorough in performing the annual maintenance check. I was very pleased with this visit.

Mark Brochu

19:55 22 Apr 20

I'm not sure why I hadn't posted a review of R&W sooner. We've used them for two installs of a split ductless heating system now. All the people I've dealt with, from the owner to the technicians have all been extremely professional. No hesitations recommending them.

Macayla Schmidt

16:02 26 Mar 20

I would highly recommend this team in a heartbeat! There was such ease of setting up an appointment to investigate the issue we were having. The customer service that followed through the whole process was great. We will definitely be using R&W Heating Energy Solutions in the future, and I recommend you do as well!

Daniel Doble

17:46 10 Mar 20

Bob Tousignant

16:30 05 Jan 20

Matt Aven

11:05 17 Dec 19

Ben Racicot

20:58 13 Dec 19

I can’t say enough about the service of this company. I had a very bad experience with another company , took the day off work and the other company never showed. R&W came highly recommended to me. I am more pleased than ever. I work in service myself and am more than impressed with R&W. I moved into my condo in July and need my dryer vent cleaned and service for my furnace. They ( Lindsay) was so kind scheduling me and so helpful!!! I appreciate this company and will be using them from here forward.Thank you, Tammy North

William Poeta

18:12 27 Nov 19

Great service and knowledgeable staff. Always on time.

Jason Hartke

00:40 14 Sep 19

We had a home energy assessment a few weeks ago. The crew are very professional and knowledgable. They answered all of of questions and gave us great feedback to help us save money.

Linda Bean

13:34 23 Aug 19

I have been with this company for many many years now. They are an excellent company and would highly recommend them. Very professional and easy to work with.

Charlene Woodcock

13:36 05 Jul 19

I just my air conditioning unit replaced. They did a great job. I have been using them for a few years. They always do quality work.

Robyn Dombrowski

11:11 19 Jun 19

I just had my homes oil furnace/boiler to baseray heating system replaced due to pin hole leaks in the piping buried in the slab, boiler inefficiency and wanting the convenience of central air. Rick is always very patient, kind, knowledgable and never tries to sell you more than what you need. The guys were excellent! On time, super friendly, no breaks-just flat out work, super knowledgable as well and they cleaned up their mess at the end of each day. They took me through everything and answered all my questions. Cost came in a little lower than estimated. Woo-hoo! I had used these guys on a previous home for furnace maintenance for nearly 20 years. I will continue to hire them for anything I need in the future. Great experience and I love my new system!!! I highly recommend.

Sean Shoemaker

15:07 20 May 19

They have been my go to for heating and A/C since my previous contractor closed. Always great service and they never try to up sell you something you don’t need.

Dakota Beattie

20:05 16 May 19

Fabian Silva

15:23 20 Feb 19

Scheduled a maintenance with this company, I was told that the technician would come between 12 to 3. Technician never showed up. Upon calling them back, the excuse was that someone in the office forgot to enter the work order in the computer.

Jennette Miller

16:36 17 Dec 18

Service is friendly and quick. Very honest company!

Calin Calabrese

21:07 12 Dec 18

Quick, clean and friendly at all levels. Jeff was great. Second time he came. He takes the time to answer all my questions. Really appreciate it.

Gary

21:33 19 Nov 18

Had annual service done they were quick clean and efficient. Thank You.

Adrianus Luijkx

16:53 06 Nov 18

Horrible experience.Im worikng on filing complaints with BBB

Rick Sevieri

16:16 01 Mar 18

I have used R&W Heating on 2 of my home systems and at my office. R&W recently they replaced our oil furnace at the company. R&W strongly recommended us to go with Viessmann Model Furnace. For a few dollars more, the new furnace is so efficient it barley runs saving us a ton in fuel cost. Their team did a fantastic job as always.

Phyllis Freeman

16:47 02 Feb 18

They are always so nice and helpful. The technicians always get the job done the first visit.

Gavin Foley

14:51 03 Dec 17

Melody Joseph

18:04 28 Nov 17

Sherry Hedding

14:06 05 Oct 17

These guys were knowledgeable, quick, thorough and very nice to work with. Same with office staff. It was a relief after having some not very good experiences with some other companies. I'm sticking with R & W!

R Lo

16:21 01 Aug 17

Janine Pilney

16:07 01 Aug 17

We had central air installed in our home by R&W Heating and from beginning to end, we were beyond pleased with the process. From working with Rick, the owner, to our interactions and communication with Kyle and Greg, the HVAC technicians, there was a level of professionalism, knowledge, and care that went into this entire project. This was a big undertaking and a lengthy job and we couldn't be happier with the quality of work from start to finish. We highly recommend R&W Heating to anyone looking for high quality service and professionalism!

Dana Marie

15:33 01 Aug 17

Best experience I've had with a heating company! Their technicians were very professional. I had a great experience with their office staff as well they were very helpful and understanding.

Ashlee Delaney

15:29 01 Aug 17

heidimsw

19:58 28 Jun 17

Bill Murach

15:40 20 Jun 17

Brian Ennis

23:41 24 Apr 16

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